Terms of service

 

TERMS OF SERVICE

Last Updated: 20 February 2026

These Terms govern the purchase and use of products sold by Vibly (“we”, “us”, “our”). By placing an order, you agree to these Terms.

If you do not agree, you must not use our services.

1. Status as Retailer

Vibly operates solely as a retailer.

We do not manufacture the products sold. All manufacturing responsibility, including materials, production standards, safety engineering, and technical design, rests exclusively with the original third-party manufacturer.

We rely on supplier-provided compliance documentation and declarations.

Nothing in this clause affects your statutory rights.

2. Intended Domestic Use Only

Products are intended strictly for normal domestic household use unless expressly stated otherwise.

The following constitute misuse:

  • Commercial or industrial use

  • Modification or alteration

  • Unauthorised repair

  • Use with incompatible electrical systems

  • Use contrary to provided instructions

  • Use in unsafe or abnormal conditions

We are not liable for damage arising from misuse.

3. Electrical & Heat-Generating Product Safety

Electrical products must:

  • Be used only with compatible voltage and plug standards

  • Never be left unattended during operation

  • Be kept away from flammable materials

  • Be allowed adequate cooling intervals

  • Be used on stable, heat-resistant surfaces

If abnormal heat, smoke, unusual odour, malfunction, or electrical irregularity occurs, use must cease immediately.

Failure to follow these requirements constitutes improper use.

4. Installation & Compatibility Disclaimer

The customer is responsible for ensuring:

  • Electrical compatibility with local mains supply

  • Proper voltage suitability

  • Safe installation and placement

We are not responsible for damage caused by:

  • Incorrect voltage

  • Improper plug adapters

  • Third-party accessories

  • Unauthorised modifications

5. Inspection Upon Delivery

The customer must inspect the product promptly upon receipt.

Any visible defect, transit damage, or issue must be reported within a reasonable time.

Continued use of a product after discovering a defect may limit available remedies where permitted by law.

6. Warranty & Remedies

Products are provided in accordance with applicable UK statutory rights.

Where a product is defective and verified as such:

We may, at our discretion and in accordance with law:

  • Repair the product

  • Replace the product

  • Issue a refund

Remedies are limited to the value of the product purchased.

This clause does not affect statutory consumer rights under the Consumer Rights Act 2015.

7. Assumption of Risk

Certain products, particularly electrical or heat-generating devices, carry inherent risks if misused.

By purchasing and using our products, you acknowledge responsibility for:

  • Safe handling

  • Proper supervision

  • Compliance with instructions

Nothing in this clause excludes liability where unlawful.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profit

  • Business interruption

  • Loss resulting from misuse

  • Damage arising from unauthorised modification

  • Damage resulting from failure to follow instructions

Our total liability shall not exceed the purchase price paid.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

9. No Guarantee of Absolute Safety

No electrical or mechanical product can be guaranteed entirely risk-free.

Safe operation depends on:

  • Proper use

  • Compliance with instructions

  • Reasonable supervision

10. Risk Transfer

Risk in the goods passes to the customer upon confirmed delivery to the shipping address provided at checkout.

The customer is responsible for safe storage and handling after delivery.

11. Product Description & Illustrations

Product images are for illustrative purposes only.

Minor variations in appearance, packaging, or design that do not affect functionality shall not constitute a defect.

Descriptions are provided in good faith but may vary slightly due to manufacturer updates.

12. Indemnity (Permitted Scope)

You agree not to hold Vibly responsible for claims arising solely from your misuse, negligence, or failure to follow instructions.

This clause applies only to the extent permitted under UK law.

13. Force Majeure

We shall not be liable for delay or failure to perform due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Supply chain disruption

  • Transport interruption

  • Industrial disputes

14. Entire Agreement

These Terms constitute the entire agreement between you and Vibly regarding the purchase and use of our products.

No oral statement or prior representation shall form part of the agreement.

15. Variation of Terms

We reserve the right to amend these Terms at any time.

The version in effect at the time of purchase shall apply to that transaction.

16. Statutory Rights

Nothing in these Terms affects your statutory rights under:

  • Consumer Rights Act 2015

  • Consumer Protection Act 1987

  • Electrical Equipment (Safety) Regulations 2016

  • Any other applicable UK legislation

Where conflict exists, statutory rights prevail.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.