Shipping policy

Shipping Policy

Last Updated: 20 February 2026

This Shipping Policy forms part of our Terms and Conditions and should be read alongside them. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays) following successful payment authorisation.

Processing includes, but is not limited to:

  • Order verification and fraud screening

  • Supplier sourcing

  • Quality inspection procedures

  • Secure packaging

  • Shipment preparation

Processing times are estimates only and are not guaranteed.

We reserve the right to extend processing times where necessary due to operational, supply chain, or regulatory circumstances.

2. Fulfilment Model

We operate under a dropshipping fulfilment model. Products are sourced from international manufacturing partners only after an order is placed.

As such:

  • We do not hold physical stock of all listed items.

  • Stock availability is dependent on supplier inventory.

  • Inventory levels may not update in real-time.

By purchasing from us, you acknowledge and accept this fulfilment structure.

3. Delivery Timeframes (United Kingdom)

Estimated delivery time to UK addresses:

7–15 business days after dispatch.

Delivery estimates are provided in good faith but are not legally binding guarantees.

Delays may occur due to:

  • Customs clearance procedures

  • Carrier delays

  • Seasonal demand

  • Weather disruptions

  • Industrial action

  • Global supply chain interruptions

We shall not be liable for delays beyond our reasonable control.

4. Customs, Duties & Import Charges

Orders shipped internationally may be subject to:

  • Import VAT

  • Customs duties

  • Handling fees

The customer is solely responsible for any such charges imposed by UK authorities.

Failure to pay customs charges may result in the parcel being returned or destroyed. In such cases:

  • Shipping costs are non-refundable.

  • We reserve the right to deduct return handling fees from any refund issued.

5. Risk of Loss & Transfer of Responsibility

Risk of loss and title for goods passes to the customer upon confirmed delivery to the shipping address provided at checkout.

We are not responsible for:

  • Parcels marked as delivered by the carrier

  • Theft after delivery

  • Incorrect shipping details provided by the customer

It is the customer’s responsibility to ensure that all delivery information is accurate and secure.

6. Incorrect or Incomplete Address

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failure to collect

We reserve the right to:

  • Charge a re-shipping fee

  • Deduct original shipping costs from any refund

  • Withhold refund until the item is successfully returned to the fulfilment centre

We are not liable for loss resulting from incorrect address submission.

7. Out-of-Stock & Supplier Delays

Occasionally, suppliers may:

  • Experience stock shortages

  • Require additional production time

  • Experience transport delays to the fulfilment warehouse

In such cases, processing times may exceed 3 business days.

We reserve the right to:

  • Offer a substitute of equal value

  • Provide a refund

  • Extend fulfilment time

Such delays do not constitute breach of contract.

8. Force Majeure

We shall not be held liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics

  • War

  • Government restrictions

  • Carrier disruptions

  • Industrial disputes

  • Customs inspections

In such cases, obligations shall be suspended for the duration of the event.

9. High-Demand & Peak Periods

During peak seasons (including but not limited to Black Friday, Christmas, and promotional events), extended processing and shipping times may apply.

By placing an order during these periods, you acknowledge and accept potential delays.

10. Tracking Information

Tracking numbers are provided once available.

Please note:

  • Tracking updates may take 2–5 business days to appear.

  • Some international carriers may provide limited tracking visibility.

We are not responsible for carrier system update delays.

11. Limitation of Liability

To the fullest extent permitted under applicable UK law:

  • We shall not be liable for indirect, incidental, or consequential losses.

  • Our total liability shall not exceed the purchase price of the goods ordered.

  • We do not guarantee specific delivery dates unless expressly agreed in writing.

Nothing in this policy excludes or limits liability where unlawful to do so under the Consumer Rights Act 2015.

12. Contact Information

For shipping-related enquiries, please contact:

📧 biblybrand@gmail.com

We aim to respond within 1–2 business days.