Refund policy

 

📦 Return & Refund Policy

Vibly

At Vibly, we are committed to transparency and customer satisfaction. This Return & Refund Policy explains the conditions, timeframes, and procedures related to returns, refunds, order processing, and delivery.

🔁 Right to Cancel (Cooling-Off Period)

In accordance with UK consumer regulations, customers have the right to cancel their order within 14 days of receiving the item, without providing a reason, provided that:

  • The product has not been used;

  • The product is returned in its original condition;

  • All accessories, manuals, and original packaging are included.

To exercise this right, customers must contact us within the stated period.

📧 Email: vibly.brand@gmail.com

💰 Refunds After Cancellation

Once the returned item is received and inspected, the refund will be processed within 7 business days using the original payment method.

Please note:

  • Credit card refunds may take additional time depending on your card issuer.

  • Bank or digital wallet refunds may vary according to the provider.

❌ Non-Returnable Items

Returns will not be accepted in the following situations:

  • Items showing signs of use, damage, or misuse;

  • Requests made outside the permitted return period;

  • Items damaged due to incorrect handling;

  • Customised or made-to-order products (where applicable).

🛠️ Faulty, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

  • Clear photos or videos showing the issue;

  • Your order number.

After verification, we will offer one of the following solutions:

  • A replacement at no additional cost; or

  • A full refund.

📦 Order Processing & Fulfilment

Vibly operates under a dropshipping fulfilment model, meaning products are sourced and shipped directly from international suppliers once an order is placed.

⏱️ Processing Time

  • Orders are typically processed within up to 3 business days.

  • Processing begins only after the order is confirmed and payment is completed.

Processing times may vary due to factors outside our control, including:

  • Temporary stock shortages at the factory;

  • Delays in transferring goods from factories to fulfilment centres.

🚚 Shipping & Delivery Time

  • Average delivery time: 9 days

  • Delivery times are estimates and may vary due to customs clearance, logistics, weather conditions, or carrier delays.

Shipping delays alone do not automatically qualify for refunds, unless the delay is excessive and confirmed as unresolved.

📍 Return Address & Authorisation

Due to our international fulfilment structure, return addresses may vary by product.

⚠️ Do not return any item without prior authorisation, as unauthorised returns may not be received or processed.

🔄 Refunds Due to Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to market dynamics and logistics beyond our control.
Refunds for delayed orders are evaluated on a case-by-case basis.

📩 Contact Information

If you have questions about returns, refunds, or your order, please contact us:

📧 vibly.brand@gmail.com
⏱️ Business hours: Monday to Friday, 9:00 – 18:00 (UK time)

🔒 Policy Updates

Vibly reserves the right to update or modify this policy at any time. The version published on our website at the time of purchase will apply.

This policy forms part of our Terms of Service.